Last Updated: 12/16/2024
Company Name: VOEVE Official FZE
Registered in: Dubai, United Arab Emirates

These Terms and Conditions govern the use of the Site www.voeve.com (the “Site”) operated by VOEVE Official FZE (“Voeve”, “the Company”, “we”, “our”, or “us”). By accessing or using the Site and/or the Company’s application (the “App”), you agree to be bound by these Terms.

VOEVE Official FZE is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 4415405 and its registered address at PO Box 66746, Emirates Post 49 41 B Street Umm Suqeim, Dubai, United Arab Emirates.

Please read these terms and conditions (the “Terms and Conditions”), and any other terms applicable to the use of the Site, including the privacy policy (the “Privacy Policy”), as together they form the terms governing the relationship between us and you (collectively, the “Terms”).

2.1. Account Creation: To access certain features of the Site or the App, you may be required to create a user account. You agree to provide accurate, current, and complete information during the registration process.

2.2. Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We are not responsible for any loss suffered through misuse or negligent handling of your account details.

2.3. Privacy: Please refer to our Privacy Policy for details on how we protect your privacy and handle your data.

2.4. Electronic Communications: When you create an account on our Site or subscribe to our services, you consent to receiving e-mails, text messages, mobile notifications, and other forms of electronic communications from us in order for us to supply those services to you. We may sometimes send you offers or marketing communications if you have opted-in to receive promotional content. If you wish to no longer receive marketing communications, you can email us at [email protected].

3.1. Appropriate Use: You agree to use the Site and the App only for lawful purposes and in accordance with these Terms. You must not use the Site or the App to post or transmit any unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content.

3.2. Restrictions: You must not engage in any activity that could harm, disrupt, impair, or overload the Site or the App, or interfere with any other party’s use of the Site or the App. We reserve the right to suspend or delete your account if we reasonably believe that you have violated any of these Terms.

3.3. Eligibility: We aim to make this Site and the services we offer available to all our customers. However, to use the Site, you must be able to lawfully:

(i) make payment through one of our accepted payment methods;

(ii) agree to these Terms; and

(iii) enter into binding contracts with us. Our Site is not intended for individuals under the age of 18. By registering or placing an Order through our Site, you warrant that you meet the eligibility criteria and that the information you provide us is yours and is accurate in all respects. We reserve the right to suspend or delete your account if we reasonably believe that you have violated any of these Terms.

All content, software, graphics, logos, designs, trademarks, and other materials on the Site and the App (the “Content”) are the property of Voeve or its licensors and are protected by copyright laws.

Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. No right, title or interest in any downloaded Content is transferred to you as a result of such downloading or copying. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Site or the App, whether in whole or in part.

We reserve the right to refuse service, terminate accounts, remove or edit content, withdraw any products or items from our Site or the App, or make any other changes to our Site or the App at our own discretion. We may implement updates to the Site or the App at any time and without notice to you.

The Site and the App may contain links to third-party websites or services. These links are provided for your convenience only, and we do not endorse or assume any responsibility for the content of such third-party sites or services.

The Site and the App are provided on an “as is” and “as available” basis. We do not warrant that the Site or the App will be uninterrupted, error-free, secure or that this Site, the App or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.

Except as otherwise provided in these Terms or required by applicable law, we make no promise, representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the Site. Your use of any products purchased from the Site is at your sole risk and it is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Voeve shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Site or the App. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in these Terms is intended to impact any rights you or we may have under applicable law.

When you place an order for products or services through our Site (an “Order”), you are deemed to have consented to the latest version of the Terms then posted on our Site. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Site at the time your Order was placed will apply.

8.1. Placing orders

8.2. Stock Availability

8.3. Prices

Although we make every effort to ensure the prices or charges communicated to you in connection with your Order are accurate, errors may occur and we reserve the right to correct such errors provided it does not affect your rights as a customer.

8.4. Payment

8.5. Descriptions

8.6. Product Liability

8.7. Title to Goods 

8.8. Exchanges & Returnes

9. Changes to the Terms

10. Illegality

11. Governing Law and Jurisdiction

12. Contact Information