Effective Date: 14 April 2025
Last Updated: 14 April 2025
Company Name: VOEVE Official FZE
Registered in: Dubai, United Arab Emirates

At VOEVE Official FZE (“we”, “our”, or “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or make a purchase. We adhere to all applicable data protection regulations under UAE Federal Laws and Dubai e-commerce guidelines.

VOEVE Official FZE is the data controller of your personal data. We decide how and why your personal data is processed, either alone or jointly with others.

In this notice we refer to “processing” your “personal data” or “sensitive personal data”.

Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).

Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.

We may collect the following types of personal data:
• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via third-party providers)
• Order history and preferences
• Web data, which includes but is not limited to cookies, user activity logs, IP, social media profile, website visitor interaction data and device information

We only collect data necessary to fulfill your order and improve your shopping experience as further described in the next section.

• To process and deliver your orders
• To provide customer support
• To improve our website and services
• To send promotional emails (only with your consent)
• To comply with our legal obligations

We do not sell or rent your personal data. However, where necessary to fulfil the purposes described in this Policy, we may share your information with the third-parties listed below and their affiliated employees, contractors and entities:
• Trusted third-party service providers (e.g. payment gateways, logistics providers)
• Government or regulatory authorities, only when legally required

All third parties are bound by strict confidentiality and data protection agreements.

To the extent required, we will also transfer your personal data to third parties in connection with a reorganization, restructuring, merger, acquisition, or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with applicable laws and requirements.

We retain your data only for as long as necessary to provide our services and to comply with our legal obligations. The criteria that we use to determine how long we will keep your personal data includes the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).

Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it.

You have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.

Under UAE data protection principles, you have the right to:
• Access your personal data
• Correct inaccurate or outdated information
• Request deletion of your data, where legally permissible
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

European Data Protection Rights

Where the General Data Protection Regulation (Regulation (EU) 2016/679) applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:
• upon request, be provided access to, or copies of, your personal data that we process;
• upon request, restrict the processing of your personal data;
• upon request, delete your personal data which we process;
• object to our processing of your personal data; or
• upon request, obtain a copy of your personal data which we process in a commonly used and machine-readable format.

It is important to understand that these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and that we may require further information from you (e.g. to confirm your identity) in order to action your request.

If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.

We use cookies on our website or any apps (each a “Site”) to personalize your experience and analyze website traffic.

Cookies are files or pieces of information that are stored on your computer (or other internet-enabled devices, such as a smartphone or tablet) when you visit the Site. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e. how long it will remain on your device) and a value, which is usually a randomly generated unique number.

We use cookies to make the Site easier to use and to better tailor our web presence and products to your interests and needs. Cookies are also used to help speed up your future activities and deliver a more personalised experience on the Site.

Some cookies may process your personal data (e.g. IP addresses and other online identifiers). The rest of this Privacy Policy contains further details about how your personal data is processed and your rights in relation to this.

Other cookies are used to compile anonymous, aggregated statistics that allow us to understand how people use our Sites and to help us improve the structure and content of our Sites. We cannot identify you personally from this information although the same principles apply regarding these cookies

Two types of cookies will be used on the Site, “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings).

We have grouped our cookies into the following categories, to make it easier for you to understand why we use them:

• Essential/Necessary: Cookies that are essential to making the Site work correctly. They enable visitors to move around our Site and use our features. These cookies prevent crashes, display information, fix bugs and ensure the security of our website. Without these cookies, some functions of the website cannot be provided. These cookies do not identify you as an individual.

• Functional: Cookies that allow our web properties to ‘remember’ the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. If you do not accept these cookies, it may affect Site performance and functionality and may restrict access to web content.

• Performance/Analytical: Cookies that help us understand how visitors interact with our web properties by providing information about the areas visited, the time spent on the Site and any issues encountered, such as error messages. They help us improve the performance of our Site, alert us to any concerns and more. They tell us how popular a certain feature is, or whether you open an email we send. These cookies don’t identify you as an individual, unless stated otherwise.

• Targeting/Marketing: These cookies are used to deliver adverts more relevant to your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission and can be used to remember that you have visited a website. The information gathered by these cookies is often shared with other organisations such as advertisers.

You can manage which optional cookies are deployed on your device at any time. To do this you can set browser settings accordingly. Guidance on how to control cookies for common browsers are linked below.
• Google Chrome
• Mozilla Firefox
• MacOS Safari
• Microsoft Internet Explorer

You can also opt out of Google Analytics across all websites by clicking here. For information on additional browsers and device types please see:
http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

Please be aware that if you disable the cookies that we use, this may impact your user experience while using the Site.

The table below summarises the different types of cookie we use on the Site, together with their respective purpose and whether their use involves the transfer of information to a third party:

We implement robust technical and organizational measures to safeguard your data. All payment transactions are encrypted and handled securely.

As part of our operations, your data may be transferred internationally (e.g. via logistics or cloud services). These transfers are carried out with appropriate safeguards in compliance with applicable laws.

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

We may revise this Privacy Policy from time to time. Updates will be published on our website with the revised date clearly noted. You are also encouraged to review this Policy from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.

If you have any questions or concerns regarding your privacy, please contact us at:

VOEVE Official FZE
PO Box 66746
Emirates Post 49 41 B Street
Umm Suqeim, Dubai
United Arab Emirates Email: [email protected]

Please include your reply address when you write to us.