Voeve

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Customer Service

Online Purchase

To place an order, select the desired color and size of the product you want to purchase and then add the product to your bag. You can modify or validate your basket before making your payment. Once you have selected your items, complete your order by clicking on “Checkout”. You’ll be asked to choose your payment method and enter your shipping details. Please, check that the information you entered is correct and click “Pay now”.

After making a purchase on voeve you will receive an email confirming your order within a several minutes. When your order is shipped, you will receive a second email with a tracking number so that you can track delivery of your package

If you wish to modify or cancel your order, please contact our Customer Service as soon as possible. We’ll do our best to accommodate your request, however we cannot guarantee your order may be changed once it’s been submitted.

Shipping

We will send you an email with your order’s tracking information as soon as it is shipped. You’ll be able to follow your order every step of the way once you receive the tracking details.

All orders require a signature upon delivery. If you are unavailable when your package arrives, the courier will make two more attempts to deliver your purchase.

Once your order is shipped, you will receive a confirmation email with tracking details. Delivery times vary depending on your location:

  • For domestic orders within Turkey: Please allow 2-5 business days from the shipping date.
  • For international orders: Please allow 7-14 business days depending on customs and the shipping provider.

Unfortunately, at this moment there is no possibility of collecting your order in store. All orders placed at magdabutrym.com shall be delivered by the courier.

The amount of duty and tax you will need to pay depends on various factors, such as the country of delivery, order value, and product type.
The prices of products indicated on the product listing pages and product detail pages are inclusive of EU taxes but exclude duties and taxes if these are applicable. For Australia, Norway, New Zealand, Singapore, Switzerland, and the UK, duties and taxes are included in the product price and no additional charges will be collected at checkout.
For Albania, Argentina, Brazil, Canada, Egypt, Lebanon, and Mexico, duties and taxes are not included in the product price. You can decide to pay them either upfront at checkout or upon the parcel's arrival in the destination country.
For the United States and other non-EU countries, duties and taxes are not included in the product price and will be collected at checkout on behalf of your national tax/customs authorities

We offer free worldwide express shipping and returns on all orders through DHL, UPS, and DPD.

Payment

For orders in the EU, Voeve accepts the following payment methods:
-Stripe (Credit / Debit Card): Visa, MasterCard, American Express. Payment is debited from your card once you place the order.
-Paypal: Shop easily online without having to enter your credit card details on the website.
For orders outside the EU, the available payment methods vary depending on your location and include:
-Credit / Debit Card: American Express, Visa, MasterCard.
-Alternative Payment Methods such as Paypal. Please note that possible transfer fees, as well as bank service charges, might be charged.
If you are charged transaction fees by your bank, Voeve will not refund these charges.
We accept one form of payment per order.

You will be charge when you place your order.

Pre-Order

The estimated shipping date is noted for each pre-order item on the product page. You will also receive a confirmation email as The estimated shipping date is noted for each pre-order item on the product page. You will also receive a confirmation email as soon as the package is shipped.

You will be charge when you place your order.

Returns & exchanges

You can return any item purchased on voeve.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted. Shoes must be tried on a carpeted surface and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.
If you would like to return a product, please follow the instructions below: Orders in the EU
Please contact
[email protected]
to receive a prepaid return label. Put the invoice (the one you received with your order) inside the package and return your parcel to a drop-off point.
Should you decide to make a return using your preferred courier, please notify us on
[email protected]
providing your order’s number. Put the invoice (the one you received with your order) inside the package and ship it by a secure shipping service to the following address:

DUBAI United Arab Emirates attn.
returns Orders outside the EU For orders placed before May 6th,
please contact
[email protected]
to receive a prepaid return label.
voeve.com/returns and follow the instructions below.
Enter your order number and the email address associated with the order.

In order to return a product purchased at voeve.com it must be sent back by the courier. Products purchased at voeve.com cannot be returned or exchanged in store.

Should you be interested in a different size, please contact us on [email protected] to check the product availability. If this item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order. Please note that exchanges for a different style or color are not possible.

Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.

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